Returns & Exchange Policy

We stand behind everything we sell.

30-Day Return Policy

If you're not satisfied with your purchase, you may return it within 30 days of delivery for a full refund or exchange, subject to the conditions below.

Conditions for Returns

Items must be in unused, uninstalled condition with all original packaging and hardware.
Smoke systems that have been installed, plumbed, or used with smoke oil cannot be returned for hygienic and safety reasons.
Items must be free of damage, modification, or signs of installation.

How to Start a Return

Email us at info@aceaviationsupply.com with your order number and reason for return.
We will respond within one business day with a return authorization and shipping instructions.
Ship the item back in its original packaging. You are responsible for return shipping costs unless the item was defective or we made an error.

Refunds

Refunds are processed within 5 business days of receiving the returned item. Refunds are issued to the original payment method. Shipping charges on the original order are non-refundable unless the return is due to our error.

Exchanges

If you need a different part or configuration, contact us and we'll work with you to get the right product. Exchanges follow the same 30-day window.

Defective Items

If you receive a defective item, contact us immediately. We will cover return shipping and send a replacement or issue a full refund, including original shipping charges.